Recent studies, articles and books have done away with the age-old myth that introverts were shy and ineffective in social situations. Introverts are actually a great addition to any team because they’re typically great listeners, writes introvert and OPEN Forum contributor Erika Napoletano.
Your organization needs a big red button. Every organization says they value the quality of the service and products it provides its customers. But how many actually mean it? The ones that have a big red button and empower its employees to use it are the ones that actually mean it.
“I was a bad leader. Here are some things I didn’t know about my own company: I didn’t know what our product did. I didn’t know any of the clients. I didn’t know how much money we made. I didn’t know how much we lost. And I had crushes on the secretaries and maybe two or ten other employees.”